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SpecialsTerms & Conditions
1. General
These Terms and Conditions override any terms or conditions proposed by the buyer unless specifically agreed in writing by Cairngorm Spas and, together with the agreed price for the goods, constitute the entire agreement for the sale. The buyer will, however, be entitled in addition to the Manufacturer’s Warranty as supplied with the goods but this will be effective only if the buyer has complied with all the terms and conditions of this agreement. For the purposes of these terms and conditions, spa describes both portable spas and hot tubs.
The agreement concerns the retail sale of goods only for private and NOT commercial use by the buyer and is not concerned with installation, which is the sole responsibility of the buyer.
2. Prices and Supply
Each quotation or invoice will show the agreed price for the goods and any extras plus any delivery or set up charges or VAT, this will only remain valid for 7 days from date of issue, unless otherwise stated. All prices quoted are in Sterling (GBP) and include VAT at 20.0% unless otherwise stated. Due to possible fluctuations in our supplier prices, we reserve the right to change our advertised price or the description given on this site for any item without notice. The price you pay for your goods is the price advertised when you place your order. If a product is shown on the web site but is not available or is incorrectly priced or otherwise incorrectly described, Cairngorm Spas Ltd shall not be obliged to sell you that product. All orders for products are subject to availability and Cairngorm Spas Ltd reserves the right to refuse to supply to any individual or company for whatever reason.
3. Payment
All orders require a minimum deposit of 50%, for any orders which, unless printed or noted as refundable as part of a special show promotion, remains non-refundable after 72 hours. Orders are only valid when this deposit has been received as cleared funds. The balance must be paid by cheque, bankers draft or bank transfer 10 days prior to target delivery date or intended date for collection of the goods. Credit cards such as Visa, Mastercard, a 2.5% charge will be made when paying by credit card Delta or Switch will also be accepted where we are satisfied that all appropriate security checks are satisfactory there is no charge for using debit cards, cheque or cash. Where the balance is not paid, in breach of contract, Cairngorm Spas shall be entitled to retain the deposit to offset any loss of profit and unnecessary costs incurred.
4. Delivery
Delivery or delivery and instalation is not included in the price of the goods unless clearly stated.
Any time or date for delivery is an estimate only and it is not the essence of contract and if the delivery is delayed under no circumstances can compensation be considered or paid. If Cairngorm Spas agree to delivery and on attending site on the confirmed day are unable to affect delivery due to a buyer being unprepared, a return visit to deliver the spa will incur a minimum cost of £250.00. If any cause outside the control of Cairngorm Spas makes it impractical for Cairngorm Spas to complete the order, the right is reserved to refund all monies paid without any other form of compensation.
5. Acceptance
The buyer will be deemed to have accepted the goods unless the buyer gives written notification of a defect by telephone or e-mail to Cairngorm Spas within 24 hours of delivery. If, upon inspection, Cairngorm Spas finds that the complaint is justified, Cairngorm Spas shall at its option either repair or replace the defective part of a product free of charge within a reasonable time and Cairngorm Spas shall be liable for no other form of loss or compensation in that event
6. Installation and Operating Requirements
The buyer should always observe the following installation and operating requirements and Cairngorm Spas shall not be liable for any loss, whether direct, indirect or consequential, arising from any failure to do so.
Buyers are advised to use a professional N.I.C.E.I.C. registered electrician and must ensure compliance with the manufacturer’s electrical instructions, requirements and electrical regulations relating to this type of installation. Buyers must ensure in the event of the spa or its supply line going to earth this will only trip the supply to the spa and not the rest of the property, or computers and other electrical appliances which store data or are affected by a disruption of supply. The correct size fuse, a 30milliamp ELCB/RCD, the correct size of cable to suit the spa and length of cable run, must be fitted to any spa installation.
Set up is not included in the price of the goods unless clearly stated. If set up by Cairngorm Spas is undertaken this can only take place when the following requirements are in place. There must be easy level access over hard (not soft) surfaces with adequate allowance for the spa on its transport trolley, width and length, as well as no difficult corners. Cairngorm Spas may then place the goods in the position as instructed by the buyer, thereafter its responsibility shall cease. If the buyer has provided to the side of the spa an adequate length of cable to suit the supply, situation and spa, Cairngorm Spas will connect this to the spa, subject to the cable and supply having been correctly installed by a competent qualified electrician and the supply being protected by a 30milliamp E.L.C.B. Indoor use is at the buyer’s risk and precautions must be made for leaks and access for maintenance.
Portable spas and hot tubs are freestanding units and are not designed to be built into the premises. Furthermore spas should only be located on waterproof suitable flooring. A spa is a water filled vessel without an inbuilt drain. Spas can only be gravity drained slowly via a ½ " hosepipe or pumped out with a submersible pump. Care should be taken to avoid drainage onto sensitive plants, ponds or running water containing fish or other life forms. Any vessel of this type can leak and cause damage with the volume of water involved. While indoor spa location is not recommended, if the spa is located indoors or on a surface where damage could occur, it is the responsibility of the buyer to make provision for dealing with a leak and limiting the risk of damage. Floor drainage should be considered on indoor locations where splash or leaks could cause problems, while any spa located over a basement or not on a ground floor should be fitted in a suitable bund tank with drain which should be able to handle the eventuality of any minor or major leak. Leaks can cause damage to both finish and structure of the surroundings if provision is not made to avoid such an occurrence.
The buyer should note that all dimensions are approximate due to variations in bespoke manufacture. Accordingly (although permanent fittings for spas are not recommended anyway) the buyer should not construct such fittings prior to delivery.
For any warranty work buyers must ensure the spa is accessible from all sides and there is adequate working space.
7. Representations and Referrals
Whilst Cairngorm Spas will use every endeavour to give helpful advice and guidance to the buyer, to enable the buyer to make an informed choice, such advice will be limited to generalities and Cairngorm Spas cannot be liable for specific circumstances relating to the buyer’s premises, intended use or otherwise.
Referrals, as e.g. the name of contractors who may be able to carry out certain work, are given as a professional courtesy only and Cairngorm Spas cannot be responsible for any conduct or service provided by such contractors.
8. Specifications
If the manufacturer adopts any changes in construction or design of the goods to be supplied under the agreement, the buyer shall accept the goods so changed in performance of the contract provided that any such changes do not materially alter the functions or characteristics of the goods.
9. Operation and Maintenance
Neither Cairngorm Spas nor the manufacturer can be held responsible for any adverse consequences to the goods, property or person arising from the buyer’s failure to comply with the manufacturer’s operating and/or maintenance instructions. Changes or alterations to parts or components are also at the buyer’s risk.
10. Warranty Claims
All claims under the manufacturer’s warranty should be directed to Cairngorm Spas quoting their order reference number, delivery date and model name as it appears on the delivery note. This may differ from its general or Cairngorm Spas product name.
11. Gazebos
Gazebos are only for the provision of a degree of privacy & shelter from the wind. They are not intended for use as dry rooms. Spa use requires a well-vented open wet place to allow ready air movement for splash and condensation to dry out. Gazebo design achieves this by the avoidance of water repelling construction materials, the use of treated timber, which “breathes”, and a well vented open structure. All gazebos are stained with a solution that can run off and stain surrounding surfaces after the first few months following erection and if this could cause problems, provision should be made for this eventuality. All spas must be on a waterproof load-bearing surface. As the tolerance of a wet place requires open slatted construction that allows for movement, water intrusion and dripping will occur when it rains in all the types of gazebos Cairngorm Spas supplies for spa and hot tub use. This dries out naturally as conditions change.
Gazebos are supplied as sectional buildings for erection by the buyer. If a buyer instructs us to erect a gazebo, this can only be undertaken if a fully prepared level base is ready for the gazebo to be placed on. It is the responsibility of the buyer as to the suitability of the base for the gazebo and its location. Any local building consents and requirements are the responsibility of the buyer. All gazebos should be located on a waterproof hard standing with drainage if the buyer considers this necessary. Flooring which can be damaged by water should not be used. The hard standing should be load bearing to suit the weight of the spa and gazebo. Walk in gazebos should be on a raised hard standing or plinth to suit the outside dimensions of the gazebo walls plus 450mm each side to allow for variation and drip from the roof. Being manufactured from a natural product, gazebos do not have a uniform colour or finish and variations and natural imperfections do occur.
